Palm Tree

 

SRS Complaints

 

 

SRS Insurance has optimised its systems to operate, wherever at all possible, via e-mail and the Internet.

Whenever you need to get in touch or ask a question, you should always first try to contact us by one of these methods. If we believe your enquiry would better be answered by a telephone call, we will endeavour to call you the same working day.

We always strive to provide a fair and efficient service and we promise to deal with all complaints without undue delay.

Your policy documentation clearly lays down the Complaints Procedure you should follow. In the first instance, your complaint should be addressed to the Authorised Intermediary from whom the policy was purchased.

If you are unhappy with the outcome of that complaint you may take the matter further by sending details to Complaints or writing to us at:

 

SRS Insurance Company Limited
Oliaji Trade Centre
1st Floor
PO Box 1377
Victoria
Mahé
Seychelles         

Should you still remain dissatisfied having contacted all the above, you should write to the Financial Ombudsman Service in the United Kingdom.

In such circumstances,we agree that the referral of the dispute to that body shall replace any arbitration procedure stated in your policy documentation and we undertake to accept any method of investigation adopted by, and the decision of, the Financial Ombudsman Service.

Such decision shall be binding on both you and us in respect of the our liability under your SRS insurance.

If you pursue your query or complaint with any of the persons or bodies mentioned above, that will not affect your right to have recourse to legal action or to any other remedy open to you.

The address for the Financial Ombudsman Service is:
South Quay Plaza,
183 Marsh Wall,
London E14 9SR     	

Should you encounter difficulties with your e-mail enquiries to the Complaints Department, please call us on 00 248 432 2893.

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